Privacy Policy
Last updated: April 5, 2026
1. Information we collect
We collect information that you provide directly to us, information collected automatically when you use the Service, and information from third parties.
Information you provide:
- Account details: name, email address, phone number, profile photo, date of birth
- Property listings: photos, address, rent, amenities, availability, descriptions
- Lease details: proposed dates, duration, messages between hosts and tenants
- Payment information: bank transfer details, payment proofs, transaction records
- Verification data: identity documents where required by UAE regulations
- Communications: messages you send to us or to other users through the Service
Information we collect automatically:
- Device information: device type, operating system, browser, IP address
- Usage data: pages viewed, listings searched, features used, timestamps
- Location (approximate) based on IP address
Information from third parties:
- If you sign in via Google, we receive your email address, name, and profile photo from Google
2. How we use information
We use the information we collect to:
- Create and manage your account and profile
- Enable you to list properties, request leases, and complete transactions
- Process payments and maintain financial records
- Verify identity and comply with UAE legal obligations
- Send notifications about lease requests, payments, and platform updates
- Improve and personalize the Service
- Detect and prevent fraud, abuse, or policy violations
- Provide customer support
3. How we share information
We share information only as described below:
- Between hosts and tenants: when you create a listing, send a lease request, or enter a lease, relevant contact and profile details are shared with the other party
- Service providers: we use trusted vendors to provide hosting, database, authentication, analytics, and email delivery — including Supabase, Google Cloud, and Cloudflare. These providers only process data on our instructions
- Legal and safety: we may disclose information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Sqaro, our users, or the public
- Business transfers: in connection with a merger, acquisition, or sale of assets
We do not sell your personal information.
4. Data retention
We retain your information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. You may request account deletion at any time.
5. Data security
We use industry-standard technical and organizational measures to protect your information, including encryption in transit (HTTPS/TLS), encryption at rest, access controls, and Row Level Security on our database. No system is perfectly secure, and we cannot guarantee absolute security.
6. Your rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your account and personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a portable copy of your data
To exercise these rights, email us at privacy@sqaro.com.
7. International transfers
Our service providers may process information outside the UAE. We take steps to ensure that such transfers are subject to appropriate safeguards.
8. Children
The Service is not directed to individuals under 18. We do not knowingly collect information from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Significant changes will be communicated by email or in-app notice.
10. Contact
Questions about this Privacy Policy? Contact us at:
Email: privacy@sqaro.com
Website: sqaro.com